Unified Communications

Within this evolving technological environment, the individual can be overwhelmed by a multitude of communication modes and devices. ATIO cuts through the clutter with Unified Communication solutions, transforming the way employees, partners and customers interact. Taking advantage of the power of convergence, ATIO makes sure that you are more than simply connected; we ensure you are connected via the appropriate mode and device.


A simply managed environment

The business world today is no longer a simple one, customers are not willing to accept a delay in response and competitors are using the speed of response to gain the competitive edge. We are faced with distributed workforces, customer and partners - and the key to success is to break down these boundaries and allow us to dynamically respond to our business from multiple locations using various means of communication.

Unified Communications brings about a dynamic way of working, where you are able to access multiple modes of communication regardless of where you are in the world. The cost of doing business also forces organisations to relook at how they do business and introduce a number of cost saving initiatives. Typically travel and communications are the greatest areas to realize these cost savings.

ATIO’s Unified Communication offering allows customers the ability to consolidate multiple communication applications into a simply managed environment.


Workplaces are ever changing and teams are becoming more distributed, people need productivity tools that enable them to work from virtually anywhere. Yet, despite organisations’ technology investments, users struggle to stay connected with colleagues and business. Slow innovation in traditional technologies such as telephony forces users to choose other modes for collaboration and communication. This makes it more challenging for IT professionals to deliver new capabilities in an integrated, cost-effective, and secure manner. Unified Communications connects users in new ways, regardless of their physical location. The platform delivers a fresh, intuitive user experience that is directly accessible from Microsoft Office applications such as Microsoft Outlook®, Microsoft Word, and Microsoft SharePoint®. Unified Communications brings together the different ways people communicate in a single interface, is deployed as a unified platform, and is administered through a single management infrastructure. The unified nature of the system helps reduce costs and facilitates rapid user adoption.

What does Microsoft Lync offer clients?

Instant messaging and presence

Rich presence and instant messaging capabilities in Lync Server 2010 helps workers to find and communicate with one another efficiently and effectively. Integration with familiar Microsoft Office productivity tools and Microsoft SharePoint makes IM and presence a natural part of everyday workflow, enhancing collaboration while making knowledge and expertise inside the organisation readily accessible to all users.


Server-to-server federation capabilities allow users to use presence and instant messaging with other Lync Server 2010 users outside the corporate network. Public IM connectivity capability increases reach even further by allowing connections with several public IM networks such as MSN®/Windows Live™, Yahoo!, and AOL. Peer-to-peer audio and video support is available with Windows Live.

Audio Conferencing

Audio conferencing is a fundamental need for many businesses and presents a great opportunity for cost savings when deployed on-premises. Lync provides a user experience that is familiar to users of traditional audio bridge services including PSTN dial-in services with touch-tone call control commands. At the same time, it incorporates powerful scheduling, joining, and management features available only with an integrated Unified Communications platform.

Video conferencing

Lync 2010 makes it easy to add video to a standard phone call in just one click. With enhanced support for audio and video devices, users can set up a video call in minutes. This is a simple way to improve collaboration among co-workers and customers.

Application and document sharing

By integrating traditional application and document sharing into the streamlined Lync 2010 client, Lync Server 2010 delivers a highly accessible and reliable tool that virtually everyone can use. Combined with audio or video conferencing, the result is a highly immersive and collaborative session that is simple to facilitate.

Enterprise Voice

Enterprise voice in Lync Server 2010 meets telephony requirements through a combination of traditional IP PBX voice user features and more flexible unified communications alternatives. Features such as call answer, hold, resume, transfer, forward, and divert are supported directly, while personalized speed dialling keys are replaced by contact lists, and automatic intercom is replaced with IM. With Enterprise Voice, users can use their computers or desktop IP phones as their primary business phones; Enterprise Voice can also extend business calls to mobile devices.

Unified messaging

Lync 2010 and Lync Server 2010 integrate with the Unified Messaging capability in Microsoft Exchange Server 2010. Users can see if they have new voicemail either from the main Lync 2010 window or by looking at the icon in the notification area at the bottom of the screen.

Your business

ATIO’s Unified Communications solutions offer our customers various benefits that can improve their operations:

  • The ability to find people easily by their status and availability for example an available sales person or service engineer reducing the time a customer needs to wait for assistance as well as increasing productivity.
  • Increasing collaboration and innovation with the ability to easily share information and ideas
  • Bring suppliers and partners closer with secure federation
  • Wide range of devices to fit user profiles from executive level, mobile workers to basic telephony users
  • Reduction of cost through:
    • Branch to Branch call costs (in a fully deployed environment)
    • Travel
    • Reduction in 3rd party conference / voice mail products
    • Reduction on system maintenance, easy to use familiar platform
  • Take optimal advantage of all modes of communication - voice, email, instant messaging and more - to stay in contact reliably and effectively
  • Optimise infrastructure usage and costs through automatic and seamless selection/switching between networks
  • Improve productivity of the individual, workgroup, and organisation by enabling and facilitating the control, management, integration and use of multiple enterprise communication methods through better communication
  • Reduce device dependency with communications delivered to the desktop, notebook, PDA or smartphone
  • Improve interaction, collaboration and task management significantly between individuals, groups and companies.
  • Coordinate multiple communication channels including Internet Protocol (IP-PBX), Voice over IP, presence, e-mail, audio and web conferencing, voice-mail, unified messaging and instant messaging.