IT Outsourcing

ATIO offers service oriented technical support which is cloud based to all clients anywhere, anytime, everywhere with the focus on immediacy through our Technical Services Centre (TSC).

Partners

Service oriented technical support

IT Outsourcing is a value added service in terms of managing the technology and / or business processes associated with:

  • Desktop, LAN, WAN and business continuity environments (managed IT)
  • Telephony
  • Contact centres

The delivery mechanisms used to achieve these service levels is based on remote monitoring, management and control, with escalation procedures leading to the dispatch of technical resources to the customer site only when necessary. An important aspect of remote management is the identification of problems through proactive systems monitoring which allows for intervention and the prevention of problems before they become apparent to users. Technicians can be permanently based on site if required by the customer.

Other services can be provided, typically on a project by project basis. These services include IT strategy consulting, systems integration, software compliance audits, network security analyses and performance analyses etc.

Products

ATIO’s TSC is an entry point for problems and incidents provides customers with an end to end IT experience whilst utilising world class technology.  Our centre of excellence provides the following:



Server Management
  • Server monitoring
  • Application monitoring
  • Windows event-log monitoring
  • CPU, Memory and disk utilisation monitoring
  • Configuration and Patch Management
Desktop Management
  • Asset and inventory management
  • Desktop data protection
  • Desktop security
  • Patch management
Network Management
  • Router and WAN monitoring
  • Data switch monitoring
  • Network and bandwidth monitoring
  • SNMP fault monitoring

Your business

ATIO’s Technical Services Centre offers our customers various benefits that can improve their operations:

  • The TSC provides pro-active management of client’s IT infrastructure.
  • It provides 24/7 IT monitoring and support of mission critical applications and systems.
  • Businesses will therefore increase their business capabilities whilst decreasing their operating costs.
  • By making use of ATIO’s TSC, customers will have predictable monthly IT costs.
  • Companies will be able to free up resources and focus on their core business – not IT.
  • ATIO will be able to prevent downtime before it happens and will be able to minimize disruption to day-to-day business.
  • Whilst lowering operational costs and improving productivity, ATIO will help you reduce your IT risk.