Contact Centres

We focus on high quality solutions for Contact Centres. Effective contact centres provide information which powers the right decisions while ensuring service excellence. Enterprises today need to enhance their customer-centric processes to maximise the value of customer relationships. They need actionable intelligence to better understand what is happening in their customer-focused operations and make smarter decisions to enhance performance across the enterprise.

Partners

 

Empowering the right decisions

The modern contact centre serves many purposes as a business support structure. From integrated sales across an entire product portfolio, to customer service across all stages of a customer engagement lifecycle. As South Africa's biggest privately owned provider of contact centre services, ATIO offers more than two decades experience in this rapidly evolving environment. Our commitment is to deliver business value to you with a strategically aligned contact centre.

Products

ATIO is proud to associate ourselves with World Class brands such as Avaya, NICE and Verint in the Contact Centre space. We hold the highest level of Accreditation within some of these vendors and our successful go to market strategy, has resulted in ATIO being appointed as the System Integrator of choice by several blue chip customers.

Your business

ATIO's Contact Centre offerings present our customers various benefits that can improve their operations:

  • Incorporating the latest converged communications technology, ATIO equips your organisation to capture and analyse customer interactions, improve workforce performance and optimise service processes.
  • Through its contact centre solutions, ATIO delivers knowledge, insight and experience backed by enabling technologies. The result is that your company can build stronger relationships with customers, enhancing loyalty and limiting churn.
  • Whether outbound, inbound, virtual or voice our contact centre solutions offer a richer customer experience, more cost-effectively than ever before. Integrating voice, email, data, video, web and fax in an open platform environment, your customers can get in touch by their preferred method, at their convenience.
  • ATIO’s expertise is always geared to help you achieve continuous performance improvement across every aspect of customer operations.